Refund policy

Damaged or incorrect gifts

If a gift arrives damaged or is not what you ordered, send a photo to us through our Contact page within 7 days of delivery. We will replace it or refund you in full, including shipping.

Returns

Unopened, unused items can be returned within 30 days of delivery for a refund of the item price. The following cannot be returned unless they arrive damaged or incorrect: food and drink, candles that have been burned, bath and body products that have been opened, and personalized items.

Please contact us before sending anything back. Each gift ships from the maker or brand that produces it, so we will give you the right return address. The sender of the return covers return shipping unless the item arrived damaged or incorrect.

Refunds

Once the returned item is received and inspected, we refund the original payment method within 5 business days. Your bank may take a few more days to post it.

Cancellations

Orders can be cancelled free of charge until the gift ships. Contact us as soon as possible.

Client Care program

Client Care is billed monthly and can be cancelled at any time. Cancellation takes effect at the end of the current billing month. Monthly fees already paid are not refunded.