How fast does a gift arrive?
Most makers ship within 1 to 5 business days, and delivery usually takes 2 to 7 business days anywhere in Canada. Each product page shows the maker's typical shipping time, and you can browse gifts that ship in 1 to 2 business days. You get tracking by email as soon as it ships.
Is delivery included in the price?
On most gifts, yes. Gifts marked "All-in price" include delivery anywhere in Canada, so you pay $0 shipping at checkout. A few gourmet and pet items add delivery at checkout; their product pages say so.
Can I choose the delivery date?
Yes. Give us the closing date and we'll time it so the gift arrives after your client moves in. If you order yourself, order 7 to 10 business days before you want it to arrive. Client Care members can send us closing dates and we time each order for them.
Is my name on the gift?
Yes. Add your card message at checkout and we send it to the maker with your order as a gift note. Your client also gets a branded e-card from you, with your name and logo, as soon as the gift ships.
Why might an order arrive in more than one box?
Each gift ships directly from the maker or brand that produces it, so gifts from different makers travel separately.
Do you ship outside Canada?
Not yet. Every order ships within Canada, so there are no duties or border fees.
Can I get receipts for my bookkeeping?
Yes. Every order gets an emailed receipt showing the HST and our GST/HST number, and Client Care membership is billed monthly with its own receipt.
What if a gift arrives damaged?
Send us a photo within 7 days of delivery and we replace it or refund you in full.
How does the Client Care program work?
See the For Agents page for what is included and how to join.